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£150 towards the cost of your energy bills this winter…

£150 towards the cost of your energy bills this winter…

What is the Warm Home Discount?

The Warm Home Discount is a government scheme introduced to help households struggling with the cost of heating their homes

From winter 2022 the scheme is changing

For the most up to date information relevant to you, please tell us where you live by clicking the map below.

Customers who live in England and Wales will no longer need to apply for the Warm Home Discount rebate, instead the scheme will automatically offer an increased payment of £150 towards the energy bills of households with the lowest incomes and highest energy costs.

These are the households who need it the most.

The new scheme has two categories, Core Group 1 and Core Group 2.

Customers in England and Wales no longer need to contact their energy supplier to receive the Warm Home Discount

For customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.

Customers who live in England and Wales will no longer need to apply for the Warm Home Discount rebate, instead the scheme will automatically offer an increased payment of £150 towards the energy bills of households with the lowest incomes and highest energy costs.

These are the households who need it the most.

The new scheme has two categories, Core Group 1 and Core Group 2.

for customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.

Core Group 1

This is the same as the previous Core Group.

If we supply your electricity on the qualifying date, 21st August 2022, you are of pensionable age and receive the Guaranteed Element of Pension Credit on the qualifying date then you are eligible for the Core Group 1 rebate.

You will receive a letter from HM Government detailing what you need to do next.

If you don’t meet the eligibility criteria for Core Group 1, you may still be eligible for Core Group 2.

Core Group 2

HM Government will use data matching to identify eligible households for Core Group 2.

This data matching will use a combination of property characteristics data such as property age, type and floor area alongside means tested benefits data to identify households that are likely to have the highest energy costs and a low household income.

If you are in receipt of at least one of the following means tested benefits, you may be eligible for the Core Group 2 rebate if your property is also considered to have high energy costs:

  • Income Related Employment Support Allowance
  • Income Based Job Seeker’s Allowance
  • Income Support
  • Housing Benefit
  • Universal Credit
  • Child Tax Credits with low household income
  • Working Tax Credits with low household income
  • Pension Credit Savings Credit

Households who are identified as meeting the eligibility criteria will receive a letter from HM Government and we will provide the Rebate to these households by 31st March 2023.

Remember, E do not decide which households are eligible and can only pay rebates to eligible households following instruction from HM Government.

If you do not receive a letter from HM Government by 31st December 2022 this means you are not eligible and will not receive the Warm Home Discount Rebate.

What if you don’t agree with HM Government’s decision?

The government will set up a dedicated hotline to enable you to challenge their assessment by providing a valid energy performance certificate to prove you have higher energy costs. We’ll update our website with further information as soon we know any more.

How and when will the rebate be paid?

The rebate will be paid to eligible customers by 31st March 2023.

Standard Prepayment Meter you will receive the £150 rebate as energy vouchers which can be redeemed for electricity or gas credit at a top-up outlet.

Smart Prepayment Meter the £150 rebate will be credited directly to your smart electricity meter

Credit Meter the £150 rebate will be credited directly to your energy account and you’ll see this on your next statement.

Core Group

If we supply your electricity on the qualifying date, 21st August 2022, and you or someone in your household is of pensionable age and receive the Guaranteed Element of Pension Credit, then you are eligible for the Core Group rebate of £150.

You won’t need to apply if you’re in the Core Group, instead you will receive a letter from HM Government detailing what you will need to do next.

If you don’t meet the eligibility criteria for the Core Group, you may still be eligible for our Broader Group.

Broader Group

We’ll also be accepting applications into a Broader Group which is determined by a wider set of eligibility criteria.

The Broader Group will have a limited number of rebates available for households in Scotland which will be awarded on a first come, first served basis to those who apply and are eligible*. The Broader Group rebate will be £150.

Further information on our Broader Group eligibility criteria and when we expect to open for applications will be available soon so please keep checking this page.

*Applicants may be asked to provide evidence to confirm their eligibility. In order to be eligible for the Warm Home Discount Broader Group, you will need to have your energy supply with us at the time of your application and still have your supply with us when the rebate is awarded.

How and when will the rebate be paid?

The Core Group and Broader Group rebates will be paid to eligible customers by 31st March 2023.

Standard Prepayment Meter you will receive the £150 rebate as energy vouchers which can be redeemed for electricity or gas credit at a top-up outlet.

Smart Prepayment Meter the £150 rebate will be credited directly to your smart electricity meter.

Credit Meter the £150 rebate will be credited directly to your energy account and you’ll see this on your next statement.