What is the Warm Home Discount?
The Warm Home Discount is a government scheme introduced to help households struggling with the cost of heating their homes
For the most up to date information relevant to you, please tell us where you live by clicking the map below.
Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers a payment of £150 towards the energy bills of households with the lowest incomes and highest energy costs.
These are the households who need it the most.
The scheme has two categories, Core Group 1 and Core Group 2.
Customers in England and Wales do not need to contact their energy supplier to receive the Warm Home Discount
For customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.
Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers a payment of £150 towards the energy bills of households with the lowest incomes and highest energy costs.
These are the households who need it the most.
The scheme has two categories, Core Group 1 and Core Group 2.
For customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.
Core Group 1
If we were supplying your electricity on the qualifying date, 13th August 2023, you are of pensionable age and receive the Guaranteed Element of Pension Credit on the qualifying date then you are eligible for the Core Group 1 rebate.
You should have received a letter from HM Government confirming that you were eligible and will have received the rebate automatically.
Core Group 2
You do not need to apply for Core Group 2, instead, HM Government will use data matching to identify eligible households.
This data matching uses a combination of property characteristics data such as property age, type and floor area alongside means tested benefits data to identify households that are likely to have the highest energy costs and a low household income.
If we were supplying your electricity on the qualifying date, 13th August 2023 and you are in receipt of at least one of the following means tested benefits, you may be eligible for the Core Group 2 rebate if your property is also considered to have high energy costs:
- Income Related Employment Support Allowance
- Income Based Job Seeker’s Allowance
- Income Support
- Housing Benefit
- Universal Credit
- Child Tax Credits with low household income
- Working Tax Credits with low household income
- Pension Credit Savings Credit
You should have received a letter from HM Government confirming that you were eligible and you would have received the rebate automatically.
Please remember, E do not decide which households are eligible and can only pay rebates to eligible households following instruction from HM Government.
How and when will the rebate be paid?
The rebates were paid to eligible customers by 31st March 2024.
Core Group
If we were supplying your electricity on the qualifying date, 13th August 2023, and you or someone in your household is of pensionable age and receive the Guaranteed Element of Pension Credit, then you are eligible for the Core Group rebate of £150.
You don’t need to apply if you’re in the Core Group, instead you should have received a letter from HM Government detailing what to do.
Broader Group
We do also accept applications into a Broader Group which is determined by a wider set of eligibility criteria.
The Broader Group has a limited number of rebates available for households in Scotland which are awarded on a first come, first served basis to those who apply and are eligible*. The Broader Group rebate is £150.
*Applicants may be asked to provide evidence to confirm their eligibility. In order to be eligible for the Warm Home Discount Broader Group, you will need to have your energy supply with us at the time of your application and still have your supply with us when the rebate is awarded.
Our Broader Group scheme for Winter 2023/24 is now closed to applications.
How and when will the rebate be paid?
The Core Group and Broader Group rebates were paid to eligible customers by 31st March 2024.