How Did We Do? Smart Meter Top-up


£150 towards the cost of your energy bills this winter…

£150 towards the cost of your energy bills this winter…

What is the Warm Home Discount?

The Warm Home Discount is a government scheme introduced to help households struggling with the cost of heating their homes

For the most up to date information relevant to you, please tell us where you live by clicking the map below.

Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers a payment of £150 towards the energy bills of households with the lowest incomes and highest energy costs.

These are the households who need it the most.

The scheme has two categories, Core Group 1 and Core Group 2.

Customers in England and Wales do not need to contact their energy supplier to receive the Warm Home Discount

For customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.

Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers a payment of £150 towards the energy bills of households with the lowest incomes and highest energy costs.

These are the households who need it the most.

The scheme has two categories, Core Group 1 and Core Group 2.

For customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.

Core Group 1

If we were supplying your electricity on the qualifying date, 13th August 2023, you are of pensionable age and receive the Guaranteed Element of Pension Credit on the qualifying date then you are eligible for the Core Group 1 rebate.

You will receive a letter from HM Government between October 2023 and January 2024 confirming either you will receive the rebate automatically or you need to call a Government helpline to confirm your eligibility.

If you don’t meet the eligibility criteria for Core Group 1, you may still be eligible for Core Group 2.

Core Group 2

You do not need to apply for Core Group 2, instead, HM Government will use data matching to identify eligible households.

This data matching will use a combination of property characteristics data such as property age, type and floor area alongside means tested benefits data to identify households that are likely to have the highest energy costs and a low household income.

If we were supplying your electricity on the qualifying date, 13th August 2023 and you are in receipt of at least one of the following means tested benefits, you may be eligible for the Core Group 2 rebate if your property is also considered to have high energy costs:

  • Income Related Employment Support Allowance
  • Income Based Job Seeker’s Allowance
  • Income Support
  • Housing Benefit
  • Universal Credit
  • Child Tax Credits with low household income
  • Working Tax Credits with low household income
  • Pension Credit Savings Credit

You will receive a letter from HM Government between October 2023 and January 2024 if you are eligible or are potentially eligible and need to call a Government helpline by 29th March 2024.

If you do not receive a letter but you think you should be eligible, please check https://www.gov.uk/the-warm-home-discount-scheme , including the online tool for checking your eligibility and how to contact the helpline.

Please remember, E do not decide which households are eligible and can only pay rebates to eligible households following instruction from HM Government.

What if you don’t agree with HM Government’s decision?

If you live in England or Wales and do not receive a letter from HM Government and believe you should be eligible, please call the Government Warm Home Discount helpline on 0800 030 9322 before 29th March 2024 and they will check if you are eligible.

Alternatively, you can write to them at:

110552 Warm Home Discount Scheme

PO Box 26965

Glasgow

G1 9BW

Your property will need an Energy Performance Certificate (EPC) for them to confirm your eligibility. This certificate shows how energy efficient your property is. If your property's EPC has expired, they will still accept it.

Find an energy certificate to check if your property has an EPC.

Get a new energy certificate if your property does not have an EPC.

How and when will the rebate be paid?

The rebate will be paid to eligible customers by 31st March 2024.

If you have a traditional prepayment meter, the rebate will be sent to you in PayPoint vouchers which you can redeem for electricity or gas credit at any PayPoint outlet.

If you have a smart prepayment meter and are a dual fuel customer, £75 will be credited to your gas meter and £75 will be credited to your electricity meter. For electricity only customers, £150 will be credited to your electricity meter.

If you have a credit meter, the £150 rebate will be automatically credited to your energy account and you’ll see this on your next statement.

Core Group

If we were supplying your electricity on the qualifying date, 13th August 2023, and you or someone in your household is of pensionable age and receive the Guaranteed Element of Pension Credit, then you are eligible for the Core Group rebate of £150.

You won’t need to apply if you’re in the Core Group, instead you will receive a letter from HM Government detailing what you will need to do next.

If you don’t meet the eligibility criteria for the Core Group, you may still be eligible for our Broader Group.

Broader Group

We will also accept applications into a Broader Group which is determined by a wider set of eligibility criteria.

The Broader Group has a limited number of rebates available for households in Scotland which are awarded on a first come, first served basis to those who apply and are eligible*. The Broader Group rebate will be £150.

*Applicants may be asked to provide evidence to confirm their eligibility. In order to be eligible for the Warm Home Discount Broader Group, you will need to have your energy supply with us at the time of your application and still have your supply with us when the rebate is awarded.

Our Broader Group scheme for Winter 2023/24 is now closed to applications.

How and when will the rebate be paid?

The Core Group and Broader Group rebates will be paid to eligible customers by 31st March 2024.

Standard Prepayment Meter you will receive the £150 rebate as energy vouchers which can be redeemed for electricity or gas credit at a top-up outlet.

Smart Prepayment Meter the £150 rebate will be credited directly to your smart electricity meter.

Credit Meter the £150 rebate will be credited directly to your energy account and you’ll see this on your next statement.