How Did We Do?

Want to join our team at E?

Want to join our team at E?

As the number of our happy customers grow, so does the size of our happy team! We are continually recruiting to ensure our customers are supported in the best way possible.

At E we pride ourselves not only in the way we treat our customers but also our employees. So whichever team you join, in any area of the business, we'll make sure you're given the support and rewards you deserve to do the very best you can.

We are ideally based next to Birmingham International station and have free onsite parking.

Send Your CV

At E we are continually recruiting to ensure our customers are supported in the best way possible.


We pride ourselves not only in the way we treat our customers but also our employees. Send us your CV today and join our team.

Send Your CV

Current job openings

Current job openings

Forecasting and Pricing Analyst

Birmingham

We are looking for an experienced analyst to work in our Trading, Forecasting and Risk Management function. Forecasting income accurately and managing external costs is essential to ensure the company’s continuing profitability. The post holder should understand the fundamentals of the energy market to help manage wholesale and retail energy market risks. The Forecasting & Pricing Analyst will produce the company’s forecasts of sales, revenues and external costs and will explain how these forecasts will be affected by government or market initiatives.

Responsibilities:

Forecasting the company’s revenues and external costs (including network, government policy and metering costs)
Analysing how these forecasts will move in line with potential market changes
Calculating future price caps under different scenarios
Assisting in the reporting to senior management of the company’s overall revenue, cost and risk position
Maintaining pricing models for gas and electricity tariffs
Analysing E’s exposure to revenue & third-party risk under differing market conditions
Preparing and submitting company data to regulatory and government bodies

Skills and Experience Required:

Knowledge of the gas and electricity traded markets
Sound commercial judgment with an ability to identify commercial opportunities
Graduate or equivalent standard in maths, engineering or other analytical disciplines
Highly motivated and diligent with an excellent eye for detail
Analytical with good Excel skills (including VBA skills)
Ability to report to senior managers financial and operational information in a clear and intelligible manner

Job Type: Full-time
Salary: £30,000 /year


Current job openings

Customer Service Representative

Call Centre

As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.

Responsibilities:

Answer inbound customer calls
Resolve a range of customer enquires
Problem solving
Offer advice and guidance
Update our internal systems

Skills and Experience Required:

Previous customer service experience
Good communication and listening skills
Professional and friendly approach to work
Flexible approach to working hours and tasks required by the business
Good problem solving skills
Adaptable to change
IT literate
Experience in CRM desirable
Ability to work in a fast paced environment
Industry knowledge desirable

Job Type: Full-time
Shifts: 8 hours covering Monday to Friday 8am – 8pm and Saturdays 9am – 5pm
Salary: £16,000 - £17,000 /year
(Potential 7% increase after 1st year depending on performance)


Current job openings

Customer Service Representative

Outbound

This is an excellent opportunity for someone with a confident telephone manner and fantastic communication and listening skills to join our Outbound Team. As an Outbound Customer Service Representative, you will be responsible for calling new customers, offering guidance on the switching process and answering any questions they may have.

Responsibilities:

Outbound calls to new customers (no cold calling)
Ensure customer enquiries are dealt with in a timely and efficient manner
Offer excellent customer service at all times
Work closely with our retention team
Guide customers through the switching process
Consolidate new customers

Skills and Experience Required:

Previous customer service experience desirable
Excellent telephone manner
IT literate
Ability to build rapport with customers
Excellent communication and organisation skills
Enthusiastic
Self-motivated with an ability to multi task
Ability to work in a fast paced environment

Job Type: Full Time
Monday to Friday with occasional Saturday working
Salary: £15,000 /year


Current job openings

Team Manager

Call Centre

We are looking for an experienced Team Manager who has the proven ability to improve individual and team performance in order to deliver exceptional customer service. This is an exciting opportunity for someone with previous managerial experience to develop a career in a growing energy company. Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we can continue to deliver the very best experience.

Key Responsibilities:

Lead and develop a team through coaching and performance management
Manage the call centre floor, ensuring that and calls are handled in an efficient, effective and timely manner in line with business targets
Be the first point of contact for help, support and escalation
Proactively handle an array of employment relation issues in accordance with company procedure and in conjunction with the Customer Service Manager
Demonstrate strong leadership skills, driven by achieving/exceeding predetermined company targets and KPI's.

Skills and Experience:

A strong background in customer service and team management
Flexible approach to working hours, tasks and ad-hoc duties as required by the business
Ability to work both as part of a team, but also on own initiative
Have the ability to demonstrate a logical and methodical approach to work
Excellent organisational and time management skills

Job Type: Full Time
Salary: £20,000 - £25,000 /year depending on experience


Current job openings

.Net Developer

Birmingham

We are looking for an experienced web developer to strengthen our growing team. This is an exciting opportunity to develop your career, demonstrating your understanding of systems by using best practices, you will show a thorough understanding of new technologies and their benefits.

Responsibilities:

Develop new code and systems
Support legacy systems with bug fixes and new modules
Maintain documentation
Write design proposals
Perform code reviews
Mentor junior employees

Skills and Experience:

C#, ASP.NET
MVC/Razor WebAPI
HTML5/CSS3
Javascript
SQL Server 2008r2 or later
T-SQL
OOP
Agile (Scrum)
Exceptional communication skills
Personable attitude
Excellent organisational and time management skills

Additional Information:

Experience in Angular, Objective-C/iOS, Atlassian tools (JIRA, Confluence) is desirable.

Job Type: Full Time
Salary: £30,000 - £40,000 /year depending on experience


Current job openings

Trade and Forecasting Analyst

Birmingham

We are looking for an experienced analyst to work in our Trade and Forecasting function. Forecasting income accurately and managing external costs is essential to ensure the company’s continuing profitability. The post holder should understand the fundamentals of the energy market and help manage wholesale energy market risks. They must work with our trading counterparties to manage cost and risk simultaneously. They will be expected to assist in maintaining these arrangements and to help to develop a broader range of trading options available to the company. The post holder will assist with the company’s forecasting process in terms of sales, revenues and external costs and to help to understand how these forecasts will be affected by government or market initiatives and E’s own sales and marketing initiatives.

Responsibilities:

Trading:

Assisting with the energy purchasing activities of the company, amounting to £40-£50m pa
Monitoring wholesale energy markets and forecasting wholesale energy costs
Maintaining counterparty relationships
Monitoring credit cover requirements with industry groups and service providers
Maintaining and developing complex models to support these requirements

Forecasting:

Forecasting the company’s revenues and external costs (including network, government policy and metering costs)
Analysing how these forecasts will move in line with potential market changes
Calculating future price caps under different scenarios
Submitting company data to regulatory and government bodies
Analysing E’s exposure to risk under differing market conditions

Skills and Experience:

A good understanding of gas and electricity forecasting processes and factors affecting customer demand; or the ability to learn
Knowledge of the gas and electricity trade markets
Sound commercial judgment with an ability to identify commercial opportunities
Graduate or equivalent standard in maths, engineering or other analytical disciplines
Highly motivated and diligent with an excellent eye for detail
Analytical with good Excel skills (including VBA skills)
Ability to report to senior managers financial and operational information in a clear and intelligible manner

Job Type: Full Time
Salary: £30,000 /year


Current job openings

Administrator

Birmingham

We are currently recruiting for a Project Administrative Assistant to join our Project Team function. You will be the main support for our Project Team, providing administrative assistance in a number of key areas such as; sourcing and updating information on our internal CRM systems and those of third parties which will require you to liaise with customers both internally and externally. You will assist in the processing of invoices which arrive within the department, raising enquiries and ensuring these are dealt with within a timely manner and carry our quality checks and dispatch engineers where required.
The ideal candidate should be able to work using their own initiative, prioritise their work accordingly and be used to a fast paced, changing environment.

Responsibilities:

Working through open enquires in our CRM system
Contact customers to acquire information
Updating systems and third parties with new and missing information
Review, analyse and resolve discrepancies with incoming invoices
Work through gas and electricity quality checks within set timescales
Adhoc tasks

Skills and Experience Required:

IT literate
Adaptable to change
Excellent problem solving skills
Industry knowledge desirable
Self-motivated with a proactive approach
Ability to multi task
Able to work under pressure within strict timescales
Experience with CRM systems

Job Type: Full Time
Salary: £16,000 /year

Send Your CV