Want to join our team at E?
Want to join our team at E?
As the number of our happy customers grows, so does the size of our happy team.
Our success is dependent on us attracting the right people so we are continually recruiting to ensure our customers are supported in the best possible way by the best possible people.
At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service along with enrolment into a Company pension plan with a generous employer contribution. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more.
Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.
Interested? Send us your CV
Send Your CV
As the number of our happy customers grows, so does the size of our happy team.
Our success is dependent on us attracting the right people so we are continually recruiting to ensure our customers are supported in the best possible way by the best possible people.
At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment in to a Company pension plan with a generous employer contribution and the option to join a childcare voucher scheme. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more.
Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.
Interested? Send us your CV
Send Your CVCustomer Service Representative
Call Centre
As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.
Responsibilities:
Answer inbound customer calls
Resolve a range of customer enquires
Problem solving
Offer advice and guidance
Update our internal systems
Skills and Experience Required:
Previous customer service experience
Good communication and listening skills
Professional and friendly approach to work
Flexible approach to working hours and tasks required by the business
Good problem solving skills
Adaptable to change
IT literate
Experience in CRM desirable
Ability to work in a fast paced environment
Industry knowledge desirable
Job Type: Full-time
Shifts: 39.5 hours per week covering Monday to Friday 8am – 7pm and Saturday 9am – 5pm
Salary: £23,500/year
(annual increase of £1000 up to a maximum of £25,000/year)
Field Sales Advisor
Field Based
We are recruiting for driven, ambitious, Energy Field Sales Advisors to join our national field based team.
Working door to door and using our bespoke iPad app, you will visit potential customers promoting the tariffs we offer and the benefits of switching to E. You will also be able to offer potential new customer the opportunity to have a Smart Meter installed in their home.
We offer competitive, uncapped commission and on average, our Advisors will earn between £800 - £1100 per week, although many will achieve more.
Responsibilities:
Promoting our competitive tariffs to potential new customers
Providing an estimated comparison with their current supplier
Promoting the benefits of switching to E
Skills and Experience Required:
Previous experience in face to face sales is essential i.e. Field sales, venue sales, Door to door sales, Canvassing, Direct sales
Knowledge of the energy industry is desirable but not essential
Highly motivated with a positive work ethic
Excellent communication and interpersonal skills with the ability to relate to all levels of consumer
Positive ‘can do’ attitude
Additional Information
Please be aware that previous face to face sales experience is an essential requirement for this role, applications will only be considered if they meet this criteria.
We offer excellent benefits comprising of; uncapped commission, up to £50 per contract, no bond taken, weekly invoicing, weekly pay, electronic walk lists, full uniform, iPad with ongoing training, competitive employee referral bonus.
Job Type: Full Time
Data Quality Advisor
We are looking for an enthusiastic individual to join our new Data Quality Team. As part of the team, you will be responsible for analysing and resolving industry data exceptions, liaising where necessary with industry third parties and customers.
Responsibilities:
Resolving complex industry data mismatches and queries
Managing daily processes and providing daily reporting
Building and maintaining day to day relationships with industry 3rd parties
Contacting customers as required to aid swift resolution of data issues
Working to defined quality standards and service level agreements (SLA’s)
Identifying areas of improvement and helping to improve business effectiveness
Skills and Experience Required:
Experience in the energy utility industry
Knowledge of the principal gas and electricity data flows
Knowledge of gas and electricity metering
Knowledge of industry settlement performance measures
Strong and effective written and verbal communication skills
Experience of liaising with 3rd parties
Problem solving skills, attention to detail and high level of accuracy
Hours: 40 hours p/w between 8am and 6pm Monday-Friday
Salary: Depending on experience
Senior Technical Analyst
Smart Metering
We are looking for an enthusiastic individual with an excellent understanding of smart metering systems to join our Smart Team as a Senior Technical Analyst.
Responsibilities:
Monitor ongoing smart metering operations and identify anomalies
Lead investigation into anomalies and defects
Lead interaction with relevant 3rd Parties to understand and resolve issues
Maintain smart metering technical knowledge base
Identify and implement smart process improvements in conjunction with operational teams
Skills and Experience Required:
Strong analytic and problem-solving skills
Excellent understanding of SMETS2 smart metering and eco-system
Knowledge of DCC-enrolled SMETS1 metering
Experienced in investigation of smart meter operations
Experience of issue resolution with third parties involved in smart meter operations
Broad knowledge of technologies supporting smart metering
Able to work with and support in-house smart operations team
Good communication/interpersonal skills - able to explain complex concepts to 3rd parties and senior management and obtain sign-on for improvement/change
Job Type: Full Time
Salary: Depending on experience