How Did We Do?

Want to join our team at E?

Want to join our team at E?

As the number of our happy customers grow, so does the size of our happy team! We are continually recruiting to ensure our customers are supported in the best way possible.

At E we pride ourselves not only in the way we treat our customers but also our employees. So whichever team you join, in any area of the business, we'll make sure you're given the support and rewards you deserve to do the very best you can.

We are ideally based next to Birmingham International station and have free onsite parking.

Send Your CV

At E we are continually recruiting to ensure our customers are supported in the best way possible.


We pride ourselves not only in the way we treat our customers but also our employees. Send us your CV today and join our team.

Send Your CV

Current job openings

Current job openings

Billing Manager

Birmingham

We are looking for an individual with the experience to lead and develop our energy billing function, and the potential to grow into an expanding role. This is an exciting opportunity for someone with previous billing and managerial experience to develop a career in a growing energy company.

Responsibilities:

Manage the end-to-end bill production process
Ensure queries are resolved within defined timescales
Work closely with other areas of the business to maintain the highest levels of customer service
Lead and develop a team through coaching, training and performance management
Recruit additional employees as the team grows
Contribute to development of KPIs and improved processes and systems
Be the first point of contact for help, support and escalation on billing

Achieve/exceed predetermined company targets and KPI's

Skills and Experience Required:

Strong experience of utilities/energy billing and customer service
Demonstrable experience of team management

Flexible approach - hands-on leader

Logical and methodical approach to solving operational and development issues

Excellent organisational and time management skills

Job Type: Full-time
Salary: Depending on experience


Current job openings

Customer Service Representative

Call Centre

As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.

Responsibilities:

Answer inbound customer calls
Resolve a range of customer enquires
Problem solving
Offer advice and guidance
Update our internal systems

Skills and Experience Required:

Previous customer service experience
Good communication and listening skills
Professional and friendly approach to work
Flexible approach to working hours and tasks required by the business
Good problem solving skills
Adaptable to change
IT literate
Experience in CRM desirable
Ability to work in a fast paced environment
Industry knowledge desirable

Job Type: Full-time
Shifts: 8 hours covering Monday to Friday 8am – 8pm and Saturdays 9am – 5pm
Salary: £16,000 - £17,000 /year
(Potential 7% increase after 1st year depending on performance)


Current job openings

Customer Service Representative

Outbound

This is an excellent opportunity for someone with a confident telephone manner and fantastic communication and listening skills to join our Outbound Team. As an Outbound Customer Service Representative, you will be responsible for calling new customers, offering guidance on the switching process and answering any questions they may have.

Responsibilities:

Outbound calls to new customers (no cold calling)
Ensure customer enquiries are dealt with in a timely and efficient manner
Offer excellent customer service at all times
Work closely with our retention team
Guide customers through the switching process
Consolidate new customers

Skills and Experience Required:

Previous customer service experience desirable
Excellent telephone manner
IT literate
Ability to build rapport with customers
Excellent communication and organisation skills
Enthusiastic
Self-motivated with an ability to multi task
Ability to work in a fast paced environment

Job Type: Full Time
Monday to Friday with occasional Saturday working
Salary: £15,000 /year


Current job openings

Data Administrator

Birmingham

We are currently recruiting for a Data Administrator to join our team. If you have Data Administration experience, good keyboard skills and are proficient in the use of Microsoft Office applications, this is an ideal opportunity to build a career within our growing energy company.

Responsibilities:

Receive, extract and manipulating product information
Format information to be uploaded to online systems
Update spreadsheets and systems
Data entry

Skills and Experience:

Previous administrative or data management experience
Strong IT skills, Inc. Excel
Self-motivated
Shows attention to detail
The ability to multi task
Evidence of working towards goals or performance measures
Flexible, positive, hardworking and driven in nature
Ability to work independently or as part of a team

Job Type: Full Time
Salary: £16,000 /year


Current job openings

Team Manager

Call Centre

We are looking for an experienced Team Manager who has the proven ability to improve individual and team performance in order to deliver exceptional customer service. This is an exciting opportunity for someone with previous managerial experience to develop a career in a growing energy company. Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we can continue to deliver the very best experience.

Key Responsibilities:

Lead and develop a team through coaching and performance management
Manage the call centre floor, ensuring that and calls are handled in an efficient, effective and timely manner in line with business targets
Be the first point of contact for help, support and escalation
Proactively handle an array of employment relation issues in accordance with company procedure and in conjunction with the Customer Service Manager
Demonstrate strong leadership skills, driven by achieving/exceeding predetermined company targets and KPI's.

Skills and Experience:

A strong background in customer service and team management
Flexible approach to working hours, tasks and ad-hoc duties as required by the business
Ability to work both as part of a team, but also on own initiative
Have the ability to demonstrate a logical and methodical approach to work
Excellent organisational and time management skills

Job Type: Full Time
Salary: £20,000 - £25,000 /year depending on experience


Current job openings

Data Analyst

Birmingham

We have an opportunity for a Data Analyst to join our busy team. The successful candidate will be responsible for designing, building and maintaining management information systems along with answering third party information requests.

Responsibilities:

Acquire, prepare and cleanse data from a wide range of sources
Organise data in to meaningful information
Create business reports
Find new and improved ways of reporting and displaying data
Interpret and analysing diverse datasets

Skills and Experience Required:

Experience using SQL Server (T-SQL) and Oracle (PL/SQL) to a high level.
Attention to detail
Analytical, flexible and able to problem solve
Proficient in Excel
Excellent organisational skills
Industry knowledge desirable
Able to work under pressure in a fast paced, ever changing environment
Ability to work on their own initiative
Communicate effectively with personnel at all levels

Additional Information:

Excellent knowledge and experience of databases and database programming e.g. T-SQL, MySQL, XML or Javascript is required for this role.

Job Type: Full Time
Salary Range: £25,000 - £32,000 /year depending on experience


Current job openings

.Net Developer

Birmingham

We are looking for an experienced web developer to strengthen our growing team. This is an exciting opportunity to develop your career, demonstrating your understanding of systems by using best practices, you will show a thorough understanding of new technologies and their benefits.

Responsibilities:

Develop new code and systems
Support legacy systems with bug fixes and new modules
Maintain documentation
Write design proposals
Perform code reviews
Mentor junior employees

Skills and Experience:

C#, ASP.NET
MVC/Razor WebAPI
HTML5/CSS3
Javascript
SQL Server 2008r2 or later
T-SQL
OOP
Agile (Scrum)
Exceptional communication skills
Personable attitude
Excellent organisational and time management skills

Additional Information:

Experience in Angular, Objective-C/iOS, Atlassian tools (JIRA, Confluence) is desirable.

Job Type: Full Time
Salary: £30,000 - £40,000 /year depending on experience