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What is a Smart Meter?

What is a Smart Meter?

Smart Meters are a new type of energy meter that will help you save time, energy and money.

They show the amount of energy you use in real-time and how much you are spending in pounds and pence. You can top-up your Smart Meter anywhere using our App and the money will credit your meter instantly.

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Smart Meter

Smart meters are new generation gas and electricity meters. They show you the amount of energy you use in real-time and how much you are spending in pounds and pence.

You can top-up your Smart Meter anywhere and the money will credit your meter instantly. It also means they can send the energy supplier automatic meter readings, so you don’t have to – this means the energy you pay for is always accurately calculated, so no more silly estimated bills!


Ways To Top Up

You can choose to top-up from home, on the go or at your nearest PayPoint outlet - It’s easy!

FAQs

Can I have a Smart Meter?

Roll out of our Smart Meters has begun and we will be contacting you in the near future to advise when they can expect yours. In the meantime, if you would like to find out more please call our Customer Service Team on 0333 103 9575

How much can I top up?

The amount that you can top-up varies by payment method:
Any PayPoint outlet £1 to £49
Online & Mobile App £10 to £175
Automated Top-up Line £10 to £175
Text Message £10 to £175

Top-up by SMS

If you haven't already, please register here or via our free app to use our SMS top-up service.

Once you have registered your account details (this includes your top-up card number, mobile phone number and payment cards) - you will be able to top-up by sending a text message*.

Simply text Pay followed by your top-up card number, the amount you would like to top-up and your 3-digit card security code and send it to 01212 856 322.

Example for a £10 top-up:

*The amount you have chosen to top-up by will be automatically sent to your meter and you will receive a text message receipt (please allow up to two hours for this to arrive). Text messages will be charged at your standard local network rate. You will need to send 2 separate text messages if you are topping-up your gas and electricity, one for each top-up card number. You can top-up in whole pounds only - no pence.

Top-up by Phone

The simplest way to top-up is to download our free Mobile App, however if you'd like to top-up over the phone, please call our Automated Top-up Line: 01216214030

Please have your unique top-up card number/s ready (they are 19 digits long and can be found on your top-up card/s). You will also need your payment card details.

Download The App

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