How Did We Do? Smart Meter Top-up

Privacy Policy

Privacy Policy

E (Gas and Electricity) Ltd is dedicated to protecting your privacy. It is important to us that you are aware of what information we collect about you, how it is collected and how we use your personal data, in connection with your use of the MySmartE app (hereinafter referred to as the “service”). This Privacy Policy explains just that. It also describes your rights towards us and how to exercise them.
It is important that you read and understand this Privacy Policy before using the service. By using the service, you accept this Privacy Policy and our processing of your personal data.

Personal information we collect

Information you give us. We receive and store any information you provide to us. For example, we collect personal information such as your name, address, mobile phone number and email address, when you register a user account in the service. Some information may also have been given to us prior to your registration in the service, due to your contractual relationship with us. We also collect information you provide to us regarding your household, such as heating type, living space and similar. You can choose not to provide us with certain information, but then you may not be able to register an account or take advantage of all features of the service.

Information we collect about you. When you use the service, we may collect information about your household from your electricity meter, sensors & devices connected to the service or information asked for in the service. Information collected from such sources, may include information about your electricity consumption, type of household, zip code and location of your supply point and information about temperature. We may also collect information about your use of the service, e.g. how you use the service, including page response times and settings.

What we do with your personal information

E (Gas and Electricity) Ltd processes personal data for the following purposes and based on the following legal bases:

  • To register your account. We will process your personal data in order to create your user account. The legal basis for this processing (i.e. why the data processing is necessary) is to enter into a contractual relationship with you regarding the service.
  • To provide the service to you. We will process data related to your household and electricity consumption, in order to provide you with information and analysis regarding your electricity usage. The legal basis for this processing is to fulfil our contractual obligations towards you.
  • To communicate with you. We may use your personal data to send you alerts or service messages regarding your electricity usage. We may also use your data to send you important information regarding the service. The legal basis for this processing is to pursue legitimate interests. If you do not wish to receive such alerts or messages, you may turn off notifications in your account settings.
  • To develop and improve the service. We may use aggregated and non-personal information (not related to you specifically) to develop and improve the service, including troubleshooting, data analysis, testing, research, and statistical purposes. The legal basis for this processing is to fulfil our contractual obligations towards you and to pursue legitimate interests.

Information we share

We may transfer to or share your personal data with our suppliers and subcontractors for the performance of our contractual obligations with you and for the other purposes described in this Privacy Policy. Our suppliers and subcontractors are not authorised by us to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements. For instance, the service is developed and provided by Eliq AB, a company registered in Sweden with Swedish company number 5567632699, on behalf of E (Gas and Electricity) Ltd.

In addition, we may disclose information about you if we are required to do so by law or legal process, or to law enforcement agencies following an appropriate request.

Please note that we will not sell your personal details to third parties, unless we have your permission to do so.

Where we store your personal data

We always strive to process your MySmartE data within the EU/EEA. The data may however in certain situations be transferred to, and processed in, a destination outside of the EU/EEA by a supplier or subcontractor. In such cases, E (Gas and Electricity) Ltd will take all reasonable legal, technical, and organisational measures to ensure that your data is treated securely and with an adequate level of protection compared to and in line with at least the level of protection offered within the UK.